Student Support Center
Trouble logging in, password resets, or managing your profile settings.
Invoices, payment methods, refund policies, and receipt requests.
Continuing education credits, accessing certificates, and state reporting.
Quick answers to our most common student inquiries.
Course processing can occasionally take up to 10 minutes depending on your bank. Try refreshing your dashboard. If the course does not appear after 30 minutes, please contact support.
You can message your instructor securely via the "Messages" tab inside your Student Dashboard. Instructors typically reply within 24-48 business hours.
We offer a 14-day money-back guarantee on all our standard courses, provided you have completed less than 20% of the curriculum material.
No. Once you purchase a course, you are granted lifetime access to the curriculum, including any future updates or resources the instructor adds.
If your course includes live masterclasses, you will see a "Live Class" button inside the specific module in your Course Player. Click it at the scheduled time to join via Zoom or Google Meet.
Click the "Forgot Password" link on the login page. Enter your registered email address, and we will send you a secure link to create a new password instantly.
Submit a support ticket and our student success team will get back to you within 24 hours.